Monica Zmek has been with Pala Casino Spa and Resort since the opening in 2001 and is one of the original Hosts hired to the property. Monica has worked in the retail customer service industry for over twenty-five years and loves to put her experience to work in the incredible pace of the casino industry. Monica understands and speakS some conversational German, though admits she is a little rusty. Monica loves every aspect of her job here at Pala and cannot wait to be of service to you. Look for Monica on the day shift at Pala Casino Spa and Resort.
Cell: 760-801-4598 Email: email@example.com
Susan Davis is a native Californian and has been with Pala Casino Spa and Resort since the opening in April of 2001. With 34 years in customer service, Susan has worked in St. Louis, San Francisco and Las Vegas. Susan loves being an Executive Host at Pala during the day shift and enjoys the personal interaction with guests and helping to make their gaming experiences pleasurable with every visit.
Cell: 760-801-4605 Email: firstname.lastname@example.org
After completing her undergraduate studies in college, Kathryn began working at Pala Casino Spa and Resort in March of 2001 just prior to the Grand Opening in April. Kathryn was quickly promoted to Executive Casino Host in 2003 and has been happily helping serve Pala’s guests during swing shift ever since. Please feel free to stop Kathryn while she is out on the casino floor for help with any of your gaming needs.
Cell: 760-801-4606 Email: email@example.com
Lord Jeffrey Rojales or L.J. was born and raised in the Philippines. He is fluent in Tagalog and is currently working on a degree in Linguistics at Palomar College. L.J. spent more than 8 years in the guest service industry and applies all aspects of guest relation practices he has acquired to serve Pala’s guests. Whether you are looking for a private table or spa reservations, L.J. is here to help you during the swing shift.
Cell: 760-801-4988 Email: firstname.lastname@example.org
Diana Barnett is excited to be a part of the world-class Guest Development team at Pala Casino Resort & Spa. She has been with Pala since September of 2006 and has over 10 years in Casino and Hospitality industry, from Las Vegas to California. Diana takes pride in being able to provide superior service to all of Pala’s guests and looks forward to meeting you personally during her graveyard shift.
Cell: 760-801-6576 Email: email@example.com
Mark Anthony Diaz has been in the gaming industry for 5 years and came to Pala Casino Spa and Resort in early 2006. Mark Anthony was born in the Philippines and having grown up in a military family, has been exposed to a multitude of different cultures. Mark speaks fluent English, German and Tagalog. He prides himself on providing his personal best to every one of Pala’s guest. If you visit Pala during the swing shift, please look for Mark Anthony.
Cell: 760-801-3373 Email: firstname.lastname@example.org
While Bobbi’s background is in the culinary arts, she has spent the last 10 years in the gaming industry here in Southern California. Bobbi says, “Creating a memorable experience for a guest isn’t like following a recipe, it takes attentiveness and a willingness to improvise. Every guest is different.” It’s her ability to listen and to anticipate guest needs that make Bobbi a perfect addition to the Pala team. She looks forward to making your experience unique and memorable.
Cell:760-801-3690 Email: email@example.com
“I am happiest when I am giving back,” says Casino Host Gloria Corona. One could argue that this is an understatement. A good portion of Gloria’s career has been spent helping children with special needs and donating her time as a Spanish-to-English translator. Gloria’s selfless devotion to others is what lead her to a career in gaming. She enjoys offering guests a gaming experience customized to their specific interests and tastes, previously as a VIP agent in the Hotel Reservations Department and now in her current capacity as a casino host. Look for Gloria during the day shift.
Cell: 760-801-3216 Email: firstname.lastname@example.org
Art started his career in the casino industry 8 years ago with a local California casino. Coupled with his previous experience and as a graduate of Southern Illinois University and the Fashion Institute of Technology, Art’s guest service skills are vast and he knows exactly what guests want and need. Pala Casino Spa and Resort is lucky to have Art as part of the Host Department. Please allow Art to help you plan a getaway to Pala sometime soon and look for Art during the day shift.
Cell: 760-801-5023 Email: email@example.com
After working in Las Vegas for 4 years, Luis came to Pala Casino Spa and Resort 2 years ago to work the swing shift. In addition to his ability to speak fluent Spanish, Luis always goes out of his way to make sure his guests enjoy all of Pala’s amenities. If you need any assistance with your next visit to Pala, Luis is excited to be of assistance.
Cell: 760-801-7901 Email: firstname.lastname@example.org
Ryan Juliano was born in New York and relocated to California. Before starting his career at Pala, Ryan was in retail management with a consumer electronics company. He also has a background in the hospitality and leisure industries having worked as a golf instructor and membership coordinator for a major resort chain. Here at Pala, Ryan started his career in our transportation department working with the Valet and the Limousine service. Ryan’s winning personality and commitment to guest satisfaction were immediately apparent. He recently accepted a position as a Casino Host and he looks forward to helping you afternoons and evenings.
Cell: 760-275-8632 Email: email@example.com
Joining Pala Casino Spa Resort in 2007, Marie has over 20 years experience in the service and hospitality industries. Having spent time in two other departments here at Pala, Marie has an extensive understanding of casino operations but she feels most at home working directly with our valued guests. In her free time Marie enjoys poetry and as well as reading and writing fiction works. You can find Marie on the casino floor providing Pala guests with her unique brand of spectacular personalized service. Stop her to say hello.
Cell: 760-497-6339 Email: firstname.lastname@example.org
Marc was born and raised in Southern California and graduated from Cal Poly State University with a degree in Business Administration. After college he began his career as a Chief Operating Officer of a major insurance company which led to him owning and operating his own insurance agency for over twenty-five years. Marc joined Pala Casino in early 2009 and brings with him his leadership and people skills and a welcoming smile to make each guest’s stay the best it can be.
Cell: 760-801-4647 Email: email@example.com
Tyler was born and raised in Southern California spending most of his life in Valley Center. He grew up in a household with six siblings. Before coming to work for Pala he worked in the food service industry for three years. He started his career with Pala Casino Spa Resort in 2005 first in the Guest Services at the Hotel. Four years later in November of 2009, he accepted the position of Host Ambassador and in less than a year he was promoted to his current position of Casino Host. Tyler enjoys meeting new people, making new friends and loves working for Pala Casino.
Cell: 760-801-7210 Email: firstname.lastname@example.org
Kim Pham was born in Vietnam and speaks Vietnamese and English fluently. She has a degree in Liberal Studies and Mathematics. She joins Pala Casino’s Host Department with extensive hospitality and customer service experience. For the last seven years Kim had owned and operated an award winning Southeast Asian restaurant in the Temecula Valley. Kim is very excited to join the Pala Team and is looking forward to providing you with the very best guest service.
Cell: 760-801-3120 Email: email@example.com
Jennifer was born in Seoul, Korea and grew up in Northern New Jersey. In 2004 she moved to Southern California. Jennifer has over 20 years of experience in retail and guest service, including 6 years experience as an Executive Casino Host. She is fluent Korean and has a vast understanding of the Asian culture. Jennifer is excited to be working for Pala Casino and to be part of the Best Casino Host Team in Southern California. Jennifer is dedicated to making your visit to Pala Casino a pleasant and memorable experience.
Cell: 760-802-4558 Email: firstname.lastname@example.org
Ting was born in mainland China and came to the U.S. at a very young age; she is fluent in Mandarin and English. Ting has an extensive background in guest service. Ting enjoys traveling to different countries to explore and discover other cultures. She takes pleasure in helping others and will make you feel at home here at Pala Casino Spa Resort. Ting is very excited to join the Pala Casino Host Team. Please say hello to her during your next visit Pala.
Cell: 760-801-4770 Email: email@example.com
Erik was born in Seoul, South Korea but grew up in Southern California. He speaks fluent Korean and English; he enjoys travelling and experiencing new cultures. Erik has two passions, one is to make the people around him happy and the other is cooking. He loves cooking so much he pursued and earned a culinary degree specializing in French cuisine. He is looking forward to meeting you and making you smile during your visit to Pala Casino Spa Resort.
Cell: 760-801-4638 Email: firstname.lastname@example.org
Neyda joined Pala Casino Spa Resort in the summer of 2009 as a Privileges Card Representative; two years later, she was promoted to Host Ambassador. Recently, Neyda was promoted to her current position as a Casino Host. She achieved each promotion due to her dedication to guest service and with her winning personality and her warm and pleasant demeanor. Neyda was born and raised in Southern California and is currently pursuing her certification as an EMT. You will find Neyda in Elite Services assisting Pala’s Elite guests and providing superior service.
Cell: 760-801-3643 Email: email@example.com
Vicky was born in Los Angeles and grew-up in San Diego. She is fluent in Spanish, French, and English is currently pursuing a degree in Business Management with a concentration in Accounting. Vicky began her Pala Career in 2009 as a cashier at Choices Buffet. She joined the Guest Development Team as a Host Ambassador; recently she was promoted to Casino Host. Her favorite things to do are learning, reading, traveling but most importantly spending time with her Family.
Cell: 760-801-3267 Email: firstname.lastname@example.org
Pao Wei was born in Taipei, Taiwan and came to the U.S. at the age of 9. He attended Rio Hondo College and DeVry University where studied Computer Information System. Pao discovered however, that he enjoys being around and meeting new people and decided to go into the service industry and became a general manager of a well known fast food restaurant for over 15 years. Pao’s dream is to travel and see different places. Pao is fluent in English, Mandarin, Taiwanese and has vast understanding of the Chinese culture. Pao is looking forward to meeting you on your next visit.
Cell: 760-801-1459 Email: email@example.com
David Rios is a Southern California native. David loves the outdoors and is an avid golfer. His love for golf led him to pursue a degree in business with a concentration in Golf Management. After several years, he transitioned from the golf industry to casino gaming and worked for a casino in the Palm Springs where he spent the last 10 years advancing from a Valet attendant to Marketing to a Casino Host. David is excited to join the Host Department and is looking forward to making your visits to Pala a pleasant experience.
Cell: 760-802-4513 Email: firstname.lastname@example.org
Queenie Zhang was born in mainland China and enjoyed a professional singing career in Shenzhen and Hong Kong China before completing her college education at Shenzhen University where she majored in English. She is fluent in English, Cantonese and Mandarin. In 1995 she came to Seattle, WA as an exchange student completing another college degree in Travel and Tourism. Queenie worked as a language teacher and school administrator at Washington International School before moving to Southern California in 2005. She started her casino career in 2005 and joined Pala in the Poker room in 2009 prior to becoming Asian Casino Host. She has extensive understanding and comprehension of Chinese, Korean, Japanese and Southeast Asian cultures. She enjoys cooking, traveling and the 4 P’s – Painting, Ping-pong, Pool, and Poker. She also loves to meet people and share the happiness with others. Queenie is looking forward to meeting you and helping you with any gaming, reservation or spa needs.
Cell: 760-801-4195 Email: email@example.com
Ryan was born in Los Angeles, California where he worked in customer service while earning his AA in Business and Communications at West Los Angeles College. He came to Pala in 2011 as a Guest Safety Officer. He later joined the Guest Development team as a Host Ambassador and within a year was promoted to Casino Host. He is an absolute people pleaser and enjoys helping others have memorable experiences. When Ryan is not out making new friends, he spends time watching sports, making music, trying new foods, and seeking new experiences to share with others. Look for Ryan during your next visit to Pala Casino Spa Resort; he will be happy to help make your visit most enjoyable.
Cell: 760-801-4434 Email: firstname.lastname@example.org
Davy was Born and raised in Oceanside California. He is a very creative and detail oriented person, making his background in graphic design and guest service so perfect. When Davy is not working, he loves to stay busy: spontaneous trips to Disneyland with friends, painting, and always seeking new adventures are among his favorite activities. Davy transferred from Pala Privileges as a Slot Club Attendant to become a Host Ambassador in June of 2012, within a few months he was promoted to Casino Host. He is a caring individual who loves to see others happy. Look for Davy during your next visit, he is sure to enhance your Pala Experience.
Cell: 760-801-4314 Email: email@example.com
Jae was born in Incheon, S. Korea and in 2001, moved to the US with his family; he is fluent in English and Korean. Jae has over five years of casino experience and prior to that was in the automotive industry for over three years. He enjoys meeting with new people and making new friends. Jae enjoys golf, baseball, tennis and loves to watch MLB games. He is looking forward to making your next visit to Pala Casino Spa Resort a truly memorable moment!
Cell: 760-801-4195 Email: firstname.lastname@example.org
Yen was born and raised in San Diego,CA. She is fluent in Vietnamese and has a vast understanding of the Vietnamese culture. She has 10 years of experience in guest service and is excited to rejoin the host team. Yen enjoys meeting new people, making new friends and helping others. She is looking forward to providing you with the best guest service and to ensure that you enjoy every aspect of the Pala experience.
Cell: 760.801.4747 Email: email@example.com
Anastasia was at University of New Mexico studying Anthropology when an opportunity to travel to Europe presented itself. She visited her family in Germany as well as France and the Czech Republic. Upon her return to the US in 2008, she decided to move to California. She came to Pala in 2010 as a Counter Attendant before she joined the Host Department in 2012. Anastasia was a Host Ambassador for two years before her promotion to Casino Host in Elite Services. Please make sure to say hello to her at your next visit. She is looking forward to ensuring your visit is a memorable one.
Cell: 760-801-3169 Email: firstname.lastname@example.org