Program Overview

The card that pays! As a Pala Privileges cardholder, you’ll receive benefits reserved just for you. From special discounts to instant cash rewards to exclusive events, you’ll be rewarded in more ways than you thought possible. Must be 21 or older to gamble.

Privileges Dollars

Every time you play using your Pala Privileges Card, you’ll earn valuable Privileges Dollars. Spend them just like cash in our restaurants, at the Impulse Gift Shoppe, The Spa Boutique or to purchase tickets to concerts. Use them for hotel rooms, spa packages and hotel amenities.  Or, convert your Privileges Dollars to Added Play. Added Play can be used just like cash in any of our over 2,000 slot machines or it can be converted into Added Play chips for use at one of our 87 table games.

Accumulating Privileges Dollars is easy. Dollars earned are based on average wager and length of play at any slot or video machine or at any table game.

Your Privileges Dollars Just Got More Valuable

You can now turn your Playable Privileges Dollars earned into Added Play. For redemption, visit our new self-service kiosks and download your Playable Privileges Dollars for Added Play. Your Added Play will automatically be transferred onto your Privileges Card. Your Added Play is then available for play at any of your favorite slot machines or table games.

  • You must have a minimum of $5 in Playable Privileges Dollars to convert to Added Play. Redemption will be in $1 increments for slots and $5 increments for table games.
  • Added Play will be valid for 30 days from the time of conversion.

All Privileges Dollars earned in the last 6 months while playing slots are eligible for redemption for Added Play. One Third of all privileges dollars earned in the last 6 months while playing tables games are eligible for redemption for Added Play. Daily download restrictions apply. Please see Privileges Center for complete details. Privileges Dollars expire after 12 months with no recorded activity on Privileges Card.

Card Level Status Playable Privileges (Redeemable every 24 hours) Added Play
Privileges $100 $100
Gold $100 $100
Platinum $150 $150
Elite $200 $200

Benefits

Benefit Privileges Gold Platinum Elite
Use your Privileges Dollars like cash in our restaurants, the Impulse Gift Shoppe, Spa Boutique, and towards purchases of concert tickets, hotel rooms, and spa services x x x x
Promotional offers and special direct mail Added Play coupons and offers2 x x x x
Special mail offers x x x x
Invitations to special events, concerts, and tournaments x x x x
Rewards at our 507-room hotel2 x x x x
Birthday Offers2 x x x x
Three day advance ticket sales to concerts (limit 4)3,4 x x x x
Complimentary Valet x x x x
Rewards at the Pala Spa2 x x x x
Discount in Impulse Gift Shoppe and the Spa Boutique3,5 10% 15% 20% 20%
Use of the Pala Spa fitness room and wet areas $30 $20 FREE FREE
Discounts at Choices, The Buffet8 20% 30% 50% 2 FREE per day
Restaurant discounts – The Oak Room, Mama’s, Pala Café, Poolside Café, Coffee Amoré, The Deli, Amigo’s, Sushi Sake8 5% 10% 15% 20%
Redeem Privileges Dollars for Added Play6 x x x x
Bonus entries into promotions7 2x 3x 5x
Cabana rentals3 based on availability 20% 50% 1 FREE per month
Business Center usage 25% 50% FREE
Preferred entry/seating at restaurants ex Oak Room x x
Special window at the Cage and Privileges Center x x x
Concert Tickets rewards at our concert venues x x x
VIP entry at Choices, The Buffet x x x
Access to members-only High Limit Lounge x x
Suite upgrades when available x x
Priority access to shows and events x x
Reserved parking x x
Special toll-free number for services and amenities x x
Exclusive invitations to premier off-site events x x
Meet and greet opportunities to Pala Concerts based on availability x x
Discount on Spa services3 5% 10%
VIP Hotel Check In (Elite Services) x
Elite fuel cards (Redeem up to $160 Privileges Dollars for $80 in gas/week) x
Elite Photo ID card x
$200 in Spa/Cabana services per week (cannot be accumulated – must be used per week to apply) x
Reimbursement for all Credit Card Cash Advance fees x
Elite turndown amenities during hotel stay x
  1. By invitation only
  2. Based on play
  3. Cash sales only
  4. At box office only
  5. Discount not available for sundries, cigarettes, or Gift Cards
  6. Only Privileges Dollars earned in the last 6 months are valid for conversion into Added Play
  7. Entries earned at the promotion kiosk
  8. Discounts apply for Card member and one guest

How To Use Your Card

Slot Machine Play: Before you begin to play any of your favorite slot or video machines, simply insert your card into the panel located at each machine.

Table Game Play: Before you begin to play your favorite table game, present your card to the dealer to ensure you will be rated by the Games Supervisor.

Cardholders who play both slots and tables earn Privileges Dollars based on combined slot and table play.

Take Your Pala Time To The Next Level

No Minimum1,000 Tier Points in any consecutive 6 month period5,000 Tier Points in any consecutive 6 month period10,000 Tier Points in each quarter

Sure, you get some fabulous rewards with your Pala Privileges Cards, but it doesn’t stop there, Each time you play, you earn your way to becoming a Gold, Platinum or Elite level cardholder. As you reach each level, you’ll receive great additional benefits like spa rewards, free hotel room upgrades and discounts at Choices, The Buffet. So play away and take your membership to the next level.

Tier Points

Tier Points are based on three things:

  1. Length of play on a game.
  2. Amount of money played on a game.
  3. Type of game being played.
  • The longer you play and the more money you play on a game, the more Tier Points you earn.
  • Tier Points are not earned or based in any way by wins or losses on any game(s).
  • Your may view your current number of Tier Points at any time by visiting the Self Service kiosks located next to our Privileges Center, or by signing up for a MyPala account online at www.palacasino.com.
  • Viewing how may Tier Points you have earned after a visit may assist you in understanding how Tier Points are earned through the game(s) you played, the amount of money you played, and the time spend on those machines.

Average minutes to earn one tier point:

Game Type Denomination Estimated Minutes of Play*
Multi Line / Coin Slots .01, .02, .05 5 Minutes Avg.
Multi Line / Coin Slots .25, $1 1 Minute on Avg.
Reel Slots .25 5 Minutes on Avg.
Reel Slots $1, $2, $5, $10, $25, $100 1 Minute on Avg.
Video Poker .05, .25, .50 5 Minutes on Avg.
Video Poker $1, $5, $10 1 Minute on Avg.
Video Keno ALL 5 Minutes on Avg.
Table Games ALL 5 Minutes on Avg.

*Based on average bet and continuous play.

Pala Self Service

To review your tier point status, create or visit your MyPala account at PalaCasino.com, or go to the self-service kiosks by the Privileges Center to review your status.

Gold, Platinum and Elite membership provides all the benefits of our regular Privileges Card, as well as additional rewards and features.

Free Cash Coupon Offers

Check your mailbox for special generous cash coupon offers reserved only for Privileges Cardholders. Redeem them for cash to get started on your favorite slot or video machine or table game. The more you play, the more we pay.

View membership rules

Membership Rules

  • Must be at least 21 years old
  • Must provide photo identification at the Pala Privileges Center when applying for membership
  • Membership and associated benefits are non-transferable
  • It is the responsibility of the player to properly insert the Privileges Card into the slot or video machine card reader before playing. Any play accumulated with the card improperly inserted will not generate the associated Privileges Dollars
  • It is the player’s responsibility to present their Privileges Card to a dealer or games supervisor at the table game prior to playing to ensure their play is tracked properly
  • Lack of play by any cardholder for a 13-month period will invalidate the cardholder’s account and all associated/accrued benefits
  • Lost or stolen cards should be reported to the Privileges Center staff immediately. Duplicate cards will be issued with proper identification. Pala Casino is not responsible for lost, stolen or misused cards
  • Employees of Pala Casino are not eligible for Privileges membership
  • Any disputes regarding the accumulation of Privileges Dollars or the Privileges Dollars maintained by our system will be reviewed, and the decision made by management will be final and binding. Management reserves the right to adjust any Privileges Dollars balance resulting from fraud, malfunction or operator errors
  • Membership in Pala Privileges may be revoked or canceled at management’s discretion, without notice, and membership cards must be returned at time of cancellation
  • Management reserves the right to cancel, change or revise policies and benefits at any time without notice
  • There will be no currency change given for purchases with Privileges Dollars. Privileges Dollars may be used in combination with any form of U.S. currency to purchase goods
  • Playable Privileges Dollars may be redeemed every 24 hours for Added Play credits. These credits can be downloaded at any slot machine or redeemed for table games Added Play Chips at the Cage cashier
  • Once a joint account has been established, either cardholder may use any Privileges Dollars or any other benefits earned on that joint account. Either cardholder may redeem the total balance of Privileges Dollars on that account with proper I.D.
  • Only one cardholder may be on an account with active casino credit
  • Multiple cards may be issued for Privileges cardholders who wish to play more than one machine at a time. However, a cardholder distributing their card to players other than those registered to their joint account may have their membership revoked and all remaining Privileges Dollars surrendered
  • Lost or stolen Privileges Dollars or Added Play credits will not be replaced
  • Privileges Dollars are redeemable in whole dollars only