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Call Center – Support/Sales Representative

Location: Pala Interactive, CA

Required Skills

 *Must enjoy and love the game of poker and have a strong understanding of casino games

  • Experience working in a call center environment
  • Experience working in gaming industry
  • Possess good knowledge of poker and casino games
  • Excellent oral and written communication skills
  • Possesses basic quantitative skills to compute payouts, transactions fees, etc.
  • Experience with both inbound and outbound contacts via chat, email and phones
  • Ability to chat with multiple customers
  • Ability to work in rotating shifts with different patterns
  • Ability to diagnosis problems and assess alternative solutions
  • Knowledgeable with the basics of different personal and mobile computing technologies
  • Knowledgeable with regards to different online payment options
  • Bilingual a plus – (Spanish preferred)

Responsibilities

 *Must enjoy and love the game of poker and have a strong understanding of casino games

  • Initiates contact with customers to drive deposits and real-money customer sign-ups
  • Keeps customers informed about new marketing campaigns
  • Participates in customer retention campaigns
  • Responds to customer contacts received through email, chat, phones and social media within the defined service levels
  • Maintains the quality of interactions with customers
  • Trouble shoots customer problems and escalate issues to Support Leader or Operations Manager when necessary
  • Attends trainings, coaching, feedback sessions and meetings as required by the team deliverables
  • Escalates cases to Payments and Security team when necessary and follow-up on resolution
  • Performs adhoc tasks as required by the business to support new product launches and/or promotions

Please email your resume to Lynda Jackson at ljackson@palacasino.com.

Pala Interactive was founded in anticipation of upcoming legislation throughout the US to allow for real-money internet wagering. The Pala Band of Mission Indians (PBMI) is the majority shareholder of the business. PBMI owns and operates the Pala Casino Spa and Resort in Pala California. Pala Interactive owns 100% of our in-house developed gaming platform and casino and poker networks.

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