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Call Center – Support/Sales Representative

Location: Pala Interactive, CA

Required Skills

 *Must enjoy and love the game of poker and have a strong understanding of casino games

  • Experience working in a call center environment
  • Experience working in gaming industry
  • Possess good knowledge of poker and casino games
  • Excellent oral and written communication skills
  • Possesses basic quantitative skills to compute payouts, transactions fees, etc.
  • Experience with both inbound and outbound contacts via chat, email and phones
  • Ability to chat with multiple customers
  • Ability to work in rotating shifts with different patterns
  • Ability to diagnosis problems and assess alternative solutions
  • Knowledgeable with the basics of different personal and mobile computing technologies
  • Knowledgeable with regards to different online payment options
  • Must speak Spanish


 *Must enjoy and love the game of poker and have a strong understanding of casino games

  • Initiates contact with customers to drive deposits and real-money customer sign-ups
  • Keeps customers informed about new marketing campaigns
  • Participates in customer retention campaigns
  • Responds to customer contacts received through email, chat, phones and social media within the defined service levels
  • Maintains the quality of interactions with customers
  • Trouble shoots customer problems and escalate issues to Support Leader or Operations Manager when necessary
  • Attends trainings, coaching, feedback sessions and meetings as required by the team deliverables
  • Escalates cases to Payments and Security team when necessary and follow-up on resolution
  • Performs adhoc tasks as required by the business to support new product launches and/or promotions

To apply for this position, please go to our on-line Application Form and complete it.

Thank you for considering a position at Pala Casino, Resort & Spa. If you meet the requirements listed below and would like to work in an exciting industry, you could be someone we’re looking for.

  • In order to maintain the safety and health of our Team Members and Guests, Pala Casino Resort & Spa is committed to providing a drug free workplace. If offered a position, successful completion of a pre-employment drug test is required.
  • If offered a position with Pala, you must be able to obtain and maintain a Pala Gaming License, which requires fingerprinting and a background investigation.
  • Because we are open 24 hours a day, 365 day a year, most positions require flexibility in scheduling and may require that Team Members work nights, weekends, and holidays.

That’s all it takes to be considered for employment at Southern California’s Most Spectacular Playground.

Apply Online

Application Form

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