Location; Pala, CA

Responsible for registering and settling of guest accounts. Including, resolving problems arising from guest complaints, reservations, room assignment activities, and unusual requests. Reports directly to Assistant Hotel Managers / Hotel Manager.

  • Reading, writing and oral proficiency in English.
  • Excellent communication skills.
  • Pleasant and outgoing personality.
  • Excellent organizational skills.
  • Able to remain calm and professional in a busy environment.
  • Previous 3 Star / 3 Diamond hotel experience a plus.
  • Ability to deal with difficult situations.
  • Ability to add, subtract, multiply, and divide in all units of measure.
  • High School Diploma or GED required.
  • College degree preferred.

Essential Job Functions:

  • Register and checkout guests accurately and in a timely manner.
  • Answers inquiries pertaining to hotel policies and services.
  • Be able to handle cash, checks, or credit cards from guests and record transactions.
  • Be able to assign, select, and do room changes in a complete, accurate, and timely manner.
  • Offer a genuine greeting.
  • Adhere to all 4 Star / 4 Diamond standards.
  • Knowledge of room availability at all times, for future and present dates
  • Up selling of rooms by selling at rack rate and offering fewer discounted rates and by selling suites when filling hotel.
  • Adhere to appearance standards.
  • Exceptional attitude.
  • Be aware of special promotions within the hotel.
  • Ensuring that workspace and office are always clean and tidy.
  • Clock in/out at appropriate times- being at your workstation ready to work at assigned time.
  • Complete the AM, PM, and Graveyard checklists.
  • Review memos and logbook.
  • Receive information passed on from previous shift.
  • Know and practice the guest service philosophy of Pala Casino Resort and Spa.
  • Assist Assistant Hotel Managers/ Hotel Manager with miscellaneous duties.
  • Coordinate with guest safety the research for lost and found items for guests.
  • Handle questions, problems, and complaints.
  • Ascertain guest satisfaction.
  • Perform other duties as assigned.


Employment Resume

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