Location: Pala, CA

Promptly answer incoming reservations calls, taking, recording, and canceling of reservations of Individual, Group and Casino guests; Consistently provide prompt, courteous service to the guest in an efficient and professional manner at all times; Possess a warm, friendly, smiling voice with all callers to ensure guest pleasure and satisfaction; Maintain a pleasant and professional attitude when taking reservations; Maintain constant awareness of services, promotions and events knowledge offered by Pala Casino Resort & Spa; Reporting directly to Room Reservation & PBX Manager and Room Reservations Supervisor.

  • Room reservation experience six months minimum - 1 year preferred.
  • Should have excellent telephone presentation, sales skills and ability to upsell a plus.
  • Should have experience in Opera Reservation Software.
  • Should have the ability to accurately type approximately 40-50 WPM.
  • Should have proper phone etiquette, people and strong communication skills.
  • Should read, write, speak and understand English, Bi-lingual a plus.
  • Should have general office skills.
  • Should have computer and working knowledge of the Internet.
  • High School Diploma or General Education Degree (GED) required.

Essential Job Functions:

  • Achieve a maximum number of confirmed reservations while excelling in guest service standards.
  • Strive for maximum productivity through prompt, proficient and accurate action in the performance of all assigned tasks.
  • Consistently strive to improve job knowledge and performance, thereby assisting in maintaining an efficient and effective operation.
  • Use upselling techniques, when possible by providing information of higher room value options, the caller may not have been aware existed.
  • Establish an open and close working relationship with the Room Reservation/PBX Manager and the Room Reservation Supervisor.
  • Perform all duties relative to the job assignment in the most productive manner at all times.
  • Assume a fair share of the workload by the performance of all assigned duties.
  • Actively interface with all casino/hotel departments to ensure company goals are met and exceeded.
  • Constantly be alert for ideas and improvements that could increase productivity and revenues.
  • Perform all assigned tasks with enthusiasm and a pleasant attitude toward executives, guests and fellow team members.
  • Work with fellow team members for mutual improvement in job skills and performance.
  • Ensure that the highest standards are always maintained.
  • Inform supervisor’s of guests’ and team member needs which may require their attention.
  • Consistently report to work on time and as scheduled.
  • Understand that flexibility to work extended hours to meet the department’s needs may be required.
  • Cooperate with fellow team members to develop and enhance mutual respect, teamwork and the feeling of camaraderie between team members of all departments.
  • Possess a thorough knowledge of all hotel functions and guest services.
  • Possess a thorough knowledge of all emergency procedures.
  • Possess a thorough knowledge of community services and events.
  • Maintain a constant awareness of safety and accident prevention, immediately report and/or complete an appropriate accident report form if an accident does occur.
  • Perform other duties as assigned.


Employment Resume

  • Accepted file types: pdf, doc, docx.

Application Form

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