Location: Pala, CA

To ensure the Hotel and 4 diamond standards of cleanliness in all guest rooms are achieved and maintained. Reports directly to assigned Housekeeping Supervisor.

  • Previous GRA experience at 4 Star or 4 Diamond property preferred.
  • Knowledge of proper cleaning techniques.
  • Must read, write, speak and understand English (bilingual a plus).
  • Maintains all guest rooms at Hotel and 4 diamond standards.
  • Completes assigned work without disturbing guests.
  • Must be able to interact and effectively communicate with guests.
  • Maintains a safe work environment.

Essential Job Functions:

  • Maintains all guest rooms at Hotel and 4 diamond standards.
  • Maintains these standards while completing daily assigned work assignments.
  • Completes assigned work without disturbing guests.
  • Completes work in the order assigned by the supervisor to ensure guest satisfaction.
  • Must be able to interact and effectively communicate with guests.
  • Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner.
  • Maintains a safe work environment.
  • Responsible for any keys and/or equipment assigned.
  • Complies with all OSHA requirements.
  • Customer Relations – directs guests with problems and/or complaints to the assigned supervisors.
  • Knowledge of room types and locations in the tower.
  • Ensure service is always exceptional.
  • Ensure service is of the highest degree.
  • Be aware of special promotions within the hotel.
  • Participate in an atmosphere of high morale and a positive working relationship among team members and supervision.
  • Create harmony between yourself and fellow team members.
  • Ensuring that Housekeeping cart and Locker Room is always clean and tidy.
  • Clock in/out at appropriate times- being at your workstation ready to work at assigned time.
  • Review departmental memos.
  • Receive information passed on from previous shift.
  • Know and practice the guest service philosophy of Pala Casino Resort and Spa.
  • Assist supervisors and Assistant Executive Housekeeper with miscellaneous duties.
  • Return Lost & Found guest items immediately to Status Board, do not leave on cart.
  • Handle questions, problems, and complaints.
  • Ascertain guest satisfaction.
  • Perform other duties as assigned.

Employment Resume

  • Accepted file types: pdf, doc, docx.

Application Form

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