Job Title: Surveillance Operator

Department:  Pala Gaming Commission

Reports To:    Surveillance Manager


Monitor casino and associated areas via CCTV and direct observation to ensure compliance with laws, regulations, policy and procedures.


  • Special surveillance – CCTV intensive dedication, close observation of a target game, team member or patron
  • Observation dedicated to a game or a person, which is compared to written documentation
  • Monitors Table Games, Slots, Casino Cage, Soft Count, Hard Count, Change Booths, change persons and all Team Members on/or adjunct to casino floor
  • Monitors all areas of the property, both indoor & outdoor
  • Ensures compliance with applicable procedures, Title 31, etc.
  • Maintains familiarity with Gaming Commission statutes, Pala Casino Resort and Spa policy and all appropriate department procedures
  • Testifies in procedures stated above as required
  • Understands and operates all Surveillance CCTV equipment, videotape recordings, camera switching, programming equipment, and use of all computer equipment
  • Maintains confidentiality within the established guidelines
  • Completes all job-related paperwork and tape reviews
  • Conducts audits on a daily basis as directed
  • Must be competent in the use of Microsoft Office
  • Perform other duties as assigned


  • Previous Surveillance or gaming experience and/or investigative background
  • High school diploma or GED required
  • Preferred one-year knowledge of casino games and monitor room equipment
  • Basic knowledge of casino procedures and gaming regulations
  • Basic computer software and hardware knowledge desired
  • Must have the ability to learn quickly and have good hand eye coordination
  • Must be a team player and have a positive attitude
  • Excellent communication skills


  • Must clear an extensive background check, be issued an Employee License from the Tribal Gaming Commission and must receive a determination of suitability from the NIGC.


  • Constantly sitting, walking distances up to 1000 ft., bending, stooping, reaching, hearing, speaking, seeing, and kneeling
  • Constantly handling, wrist motion, directing others, taking directions and eye/hand coordination
  • Frequently, twisting, lifting, pushing, pulling, carrying documents and files weighing up to 5 lbs.


  • Working indoors in cramped quarters, frequently in climate-controlled environment
  • Walking on carpeted, cement and tile floors
  • Working alone or with others

Employment Resume

  • Accepted file types: pdf, doc, docx.

Application Form

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