Player Services


Casino Credit is a line of credit that can be used for table games and slots. Casino Credit provides a safe environment in which to play. Once approved, you sign a marker, or counter check for the amount you need, up to your approved limit. At the end of your trip any unused credit is paid back. The remainder of the outstanding credit is then deposited to your bank just as a check would be. With Casino Credit, there is no need to bring cash or carry your checkbook. The minimum credit line is $1,000. Simply download and complete the application. Once it has been completed, just drop it by the Main Casino Cage or mail it to:

Pala Casino Credit Department
PMB 40 35008 Pala Temecula Road
Pala, CA 92059-0040

For faster service, you can fax the application to us at (760) 510-4595. The application will take approximately two business days to process. For more information about Casino Credit, please stop by the Main Cage or call the Credit Department directly at (760) 510-5164.

Credit Application

Win/Loss Statement

The information on your Win/Loss statement is based on play tracked with your Pala Privileges Card for a given year. In order for Pala Casino Spa and Resort to provide you with this information, a Win/Loss Request Form must be filled out and signed by the account holder and returned for processing. Simply print out and complete the attached form and return by mail to:

Pala Casino Spa and Resort
Attention: Win/Loss Requests, Finance
PMB 40 35008 Pala Temecula Road

Pala, CA 92059-0040For faster service, a fax number and email has been provided on the form in order to begin processing of the request. Please note information will be released only after the original copy of the form with the account holder’s signature is received.

Viewing the Win/Loss Request Form requires Adobe Acrobat Reader. To download a free version of Adobe Acrobat Reader click here.

Win/Loss Statement

Personal Check Cashing

A personal check cashing line can be set up in minutes. You may apply for check cashing privileges at the Main Casino Cage. VALID I.D. IS REQUIRED. (Driver’s license or state issued I.D.). Checks are subject to approval by an outside agency. Only personal checks can be cashed.