Legal

Pala Casino Privileges Club Terms and Conditions

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Program Terms

By participating in the Pala Band of Mission Indians d/b/a Pala Casino Spa Resort (“Pala Casino,We,us, our” ) Pala Casino Privileges Program (“Program”), you (“Member, you, your”) agree to these Terms and Conditions (“Program Terms”).  For the most current Terms and Conditions, visit: Terms and Conditions.  Participation in this Program will be governed by these Program Terms.  Your privacy is important to us.  A copy of the Pala Casino Privacy Notice is available here Privacy Notice.   

Eligibility for Membership

1. Membership in the Program is free.
2. To be enrolled in the Program, members mustsome text
   1. Be 21 years of age or older 
   2. Provide at a minimum, full legal name, physical address, phone number, email, date of birth, and agree to abide by these Program Terms.  some text
      1. To complete registrations and activate the Program membership, Member must appear in person at the Pala Casino Privileges Club and present valid, government-issued photo identification, acceptable to Pala Casino for proof of age in order to obtain a Program card and to redeem points. 

General Terms 

1. Members may only have one (1) Program account.  Duplicate accounts may be deleted at Pala Casinos sole discretion and any benefits, including without limitation, points, Added Play, comps.
2. The benefits of the Program are intended and solely for the use of the person listed on the account (“Member”) and are non-transferable (including upon death, divorce, or by operation of law).

3. A Member may not allow any other person to use his or her Program card or access his or her account. Any benefits earned with a Member’s card or account used by another individual will be void, and Member’s account and all associated Program benefits are subject to termination.  Member is responsible for the use and activity on card or account by another individual.  All benefits associated with membership in Program including, but not limited to, points, Added Play, complimentaries, and offers have no cash value and may not be substituted or exchanged.  Any jackpot won by a guest using another person’s card will not be paid.  This includes the cards of spouses, relatives, and close friends.
4. Each Member will be required to select a secure personal identification number (PIN) at the time of obtaining a card for accessing their account.  It is the Member’s responsibility to safeguard and protect their card, PIN and account information.
5. Pala Casino requires appropriate and respectful interactions between our guests and team members in our resorts and apps.  Pala Casino reserves the right to Ban anyone and suspend any and all accounts, of anyone exhibiting behavior, language or clothing that, at Pala Casinos discretion, is inconsistent with Pala Casinos Guest Behavior Standards which can also be found here Behavior Standards. 
6. Program cards are the property of Pala Casino and must be returned immediately upon request of Pala Casino. 
7. Pala Casino and its subsidiaries and affiliates (collectively “Participating Properties”) are not responsible for the misuse of lost or stolen cards, or any losses arising out of or related to the use of Member’s account by any person other than Member, including without limitation unauthorized access through mobile or online accounts or disclosure of a member PIN.
8. Each Member is responsible for selecting a username and password for his or her online Program account. Each Member must keep this information, as well as their security questions/answers, confidential and secure. Each Member is responsible for any activity and resulting damages due to the Member’s negligence or fault in protecting their account access information.
9. A Member may accumulate points and accumulate/redeem points at any participating location. A list of participating properties is available at the Privileges Club counter.
10. The rules, Program Terms, and limitations are subject to change at any time at Pala Casinos sole discretion and may replace any previous versions of Pala Casino membership Program Terms.  Continued use of the Program constitutes Member’s acceptance of these Program Terms. Please visit the Privilege’s Club and the Pala Casino website to learn more.
11. In order to accumulate points, or complimentaries at Pala Casino, Member is  responsible for inserting their card into an eligible slot machine or providing their card to a table games dealer prior to beginning their play.  Properly inserted means the bezel around the card reader is a solid green indicating Member is actively engaged in playing a slot machine.  Member’s card will timeout and the bezel will turn a different color indicating an inactive status when Member’s play pauses too long.  The bezel will be red if a card is not inserted or is inserted incorrectly.  Slot points will be officially earned only after a Member’s gaming session is complete.  For slot play a gaming session is complete only after a Member’s card is removed.   
12. Pala Casino uses reasonable efforts to track a Member’s average bet and length of play; however, as a condition of receiving points for table games play, keno, race and bingo, or other non-slot games, Members agree that such points are granted based on the personal observations and judgment of Pala Casino employees. The determination of Pala Casino shall be final with respect to any discrepancies.  
13. Pala Casino reserves the right to adjust slot points, complimentaries or other benefits resulting from malfunction, operator error or fraud. 
14. No points will be earned on any free slot play coupons, free table play vouchers, promotional chips or free play downloaded to slot machines.
15. Program benefits may include free slot play coupons, free table play vouchers, promotional chips or free play downloaded to slot machines which are non-cashable credits, thatsome text
    1. Cannot be converted into cash by Member;
    2. Specifically for free play downloaded to slot machines, are automatically wagered before any cashable credits are wagered.
16. A Member may also receive points for qualified hospitality spend at participating outlets at Participating Properties. Points will not be awarded for tax, service charges, tips or comps. Tips added to large dining parties will be considered a service charge. Hospitality outlets include participating hotels, spas, food and beverage outlets, bars, nightclubs, and retail shops – see the Privileges Club for a complete list of qualified outlets. Credits will be awarded for whole dollars only. Any remaining cents will be truncated to the tenth and will then count towards the Member’s next point. Points awarded based upon hospitality are not used to determine eligibility for entries or prizes for promotions, tournaments or any other drawings, sweepstakes, contests, etc.
17. It is the responsibility of the Member to provide their Program card to the hospitality outlet cashier at participating outlets, prior to settling a hospitality purchase in order to receive points, if available.
18. All point redemptions are final unless otherwise allowed at the sole discretion ofPala Casino.
19. If a Member purchases and subsequently returns merchandise, Pala Casino will deduct from the Member’s points the number of points awarded for the purchase of the subsequently returned merchandise.
20. Members may also receive point bonuses based on their daily, monthly, quarterly or annual point earnings. Points earned are based on a single promotional day’s activity. Promotional days vary. Check with a Privileges Club for details. 
21. All point accumulations are subject to review and verification by Pala Casino.
22. Pala Casino reserves the right to adjust account status due to computer error, machine malfunction, operator error, fraud, or other misuse of the Program card.
23. Points have no cash value.
24. Points ,may expire; expiration periods may vary by offer.  If the Member does not obtain any points within any 90-day period, the entire point account balance may expire.
25. Pala Casino may engage in various strategic relationships with other companies and Participating Properties, which may result in the Member being able to accumulate additional points due to the Member’s relationships with such companies and Participating Properties.
26. Point balances are non-transferable, including upon death or divorce.
27. Members agree to allow Pala Casino the unconditional use of their name and likeness for promotions/advertising and announcements without compensation, consideration, notice, review, or further consent.
28. All decisions regarding the interpretation of Program rules, eligibility, point accumulation, etc. lie solely with Pala Casino whose decisions are final.
29. Pala Casino reserves the right to modify or cancel this Program at any time, for any reason, subject to any applicable regulatory approval.
30. Pala Casino reserves the right to deny anyone application for membership or terminate anyone’s membership in the Program at any time at its sole discretion without recourse.
31. If any Member fails to comply with the Program Terms or the rules of Participating Properties in any manner, including violations of these rules, misuse of the Program card, fraud, misrepresentation, improper conduct, violation of laws or any Member is or should be excluded from gaming at any participating property, Pala Casino at its sole discretion, may terminate your membership in the Program. In lieu of termination, Pala Casino may, at its sole discretion, deduct points from a Member’s account and/or demote the Member’s account status. In the event of a Member’s termination for any reason, the Member’s points shall immediately expire. Pala Casino shall have no obligation to award any compensation and there shall be no other recourse for the account termination or the expired points.
32. Pala Casino may either terminate or suspend membership benefits of Members who have been issued credit and are in default in repayment of that credit, who have had a check cashed and returned for non-payment or are in any other way delinquent with respect to payments or indebtedness owed to Pala Casino. If the suspended Member becomes current on all payments owed to Pala Casino, Pala Casino may reinstate the Member’s membership benefits and points. The decision whether or not to reinstate membership benefits and/or points is at the sole discretion of Pala Casino.
33. Individuals who are excluded from casino, racino, and off-track betting (OTB) facilities and online gambling products, through a government program, their own request, at the sole discretion of Pala Casino, or through any other means, are not eligible to participate in the Program.
34. All communications with Pala Casino may be monitored for quality assurance purposes.
35. Additional rules and information may be available upon request at the Privileges Club.
36. If any provision of these rules is deemed invalid or unenforceable by law or regulation, all other provisions will remain in full force and effect.
37. By participating in the Program, Members consent to the collection and use of Member personal information in accordance with these rules and the Pala Casino privacy policy, as it may be updated from time to time.
38. Must be 21 or older to gamble.

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GUEST BEHAVIOR STANDARDS

Pala Casino Spa Resort is committed to ensuring the safety and enjoyment of our guests and employees. If anyone interferes with your safety or enjoyment at our resort, please contact the nearest guest safety officer.  Behavior we consider to be inappropriate and disrespectful is prohibited. This includes:

• Unruly behavior, threatening or obscene gestures, fighting or violence.
• Derogatory and threatening language including offensive remarks about race, ethnicity, gender, religion, disability, age, sexual orientation, national origin, pregnancy, or other legal protected classifications.
• Clothing deemed, at our discretion, to not conform to dress codes in restaurants, nightclubs, pools and elsewhere. Also, clothing deemed to be offensive or indecent is prohibited.
• Possession of a weapon without Pala Casino Spa Resort’s prior knowledge and consent.
• Stealing, damaging, or misusing any property.
• Possession or use of Cannabis or illegal drugs.
• Any other inappropriate conduct as determined by Pala Casino Spa Resorts.

Pala Casino Spa Resorts reserves the right to take all actions permitted by applicable law for violations of this policy.

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PRIVACY POLICY

Pala Casino, ("us," "we," "our," or the "Company") created this Privacy Policy ("Privacy Policy") in order to ensure the confidence of customers or visitors ("you" or "your") of and to our Website (the "Site"), and to demonstrate our commitment to fair information practices and the protection of privacy. Please read these terms and conditions carefully before using the Company Site. By using this Site, you signify your assent to these terms and conditions. If you do not agree, please do not use this Site. The Company maintains this Site for your personal entertainment and makes every effort to protect your privacy as outlined in this privacy statement.

1. Types of Information Collected

We automatically track and collect the following information when you visit our Site, including your: (i) IP address, (ii) domain server, (iii) type of computer, and (iv) type of Web browser (collectively "Traffic Data"). Traffic Data is anonymous information that does not personally identify you, but is helpful for marketing purposes or for improving your experience on the Site.

2. Personal Information Collected

In order for you to access certain premium services that we offer via the Site, we require you to provide us with information that personally identifies you ("Personal Information"). Personal Information may include: (i) Contact Data (such as your name, mailing, and e-mail addresses), (ii) Financial Data (such as your Pala Privileges account number), and (iii) Demographic Data (such as your zip code, age, and income). If you communicate with us by e-mail, post messages to any of our chat groups, bulletin boards, or forums, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected as Personal Information.

3. Uses of Information Collected

The Company’s goal in collecting Personal Information is to provide you, the user, with the most personalized Web experience possible and our owned or operated properties with an efficient means to reach the right audience. We use Contact Data to send you information about our company or our products or services, or offers of hotel rooms, concerts or upcoming special events or promotional material from some of our partners, or to contact you when necessary. We use your Financial Data to verify your qualifications for certain offers, products, or services and to bill you for products and services. We use your Demographic Data to customize and tailor your experience on the Site, displaying content that we think you might be interested in and according to your preferences.

4. Sharing of Personal Information

We do not share Personal Information with third parties.

5. User Choice Regarding Collection, Use, and Distribution of Personal Information

You may choose not to provide us with any Personal Information. In such an event, you can still access and use much of the Site; however, you will not be able to access and use those portions of the Site that require your Personal Information. If you do not wish to receive information and promotional material from us, you may select the appropriate "opt-out" option each time we ask you for Personal Information.

6. Confidentiality and Security of Personal Information

We will keep your Personal Information private and will not share it with third parties, unless such disclosure is necessary to: (a) comply with a court order or other legal process or other legal requirements of any governmental authorities including but not limited to authorities which regulate gaming activities; (b) protect and defend the rights or property of the Company; (c) enforce our Terms of Service Agreement; or (d) to, in the sole discretion of the Company, in exceptional circumstances, such as a national emergency, security concern, or other situation in which the Company deems such disclosure is prudent.

Your Personal Information is stored on secure servers that are not accessible by third parties. We provide you with the capability to transmit your Personal Information via secured and encrypted channels if you use a similarly equipped Web browser.

7. Lost or Stolen Information

You must promptly notify us if your Pala Privileges card, user name, or password is lost, stolen, or used without permission. In such an event, we will cancel that Pala Privileges user name or password and update our records accordingly.

8. Other Limits to Your Privacy

The Site contains links to other websites. We are not responsible for the privacy practices or the content of such websites. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when deciding to disclose your Personal Information.

9. Updates and Changes to Privacy Policy

We reserve the right, at any time and without notice, to add to, change, update, or modify this Privacy Policy, simply by posting such change, update, or modification on the Site. Any such change, update, or modification will be effective immediately upon posting on the Site.

10. Cookie Policy

We use cookies to enhance the personalization of our website for you. Items like your User ID and logon information as well as future information may be stored in a cookie on your computer. Other third parties, beyond our control, may use cookies in other ways not yet described or thought of at this time. We take no legal responsibility for such use.

11. Contacting Our Website

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Website, contact:

Pala Casino
11154 Highway 76
Pala, CA 92059
Attn: Webmaster
(760) 510-5100

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SECURITY

If you use this Website to send personal data to Pala Casino, your transmission will be protected by Secure Socket Layer (SSL). SSL is a technology employed by Pala Casino that encrypts your information during transmission. It is our policy to take all reasonable steps to ensure that your personal data is securely maintained with access limited to those who need such access to serve you.

We may also share your information when Pala Casino has a good faith belief that such action is necessary to (i) comply with legal process or other legal requirements of any governmental authorities, including but not limited to gaming regulators; (ii) protect and defend the rights or property of Pala Casino; (iii) enforce this agreement; or (iv) protect the interests of users of this Site other than you or any other person. Pala Casino does provide certain information in aggregate form collected from and relating to you to third persons such as advertisers. It is a serious violation of Pala Casino policy for any employee of Pala Casino to use your personal data for any reason not described in the Privacy Policy.

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