PALA Casino Spa Golf Resort - white

Financial Services

Pala Casino offers a full suite of convenient financial services, including Casino Credit, Check Cashing, ATM access, Debit and Credit Card advances, and easy requests for Win/Loss Statements - all designed to make your visit hassle-free.

Casino Credit

Casino Credit is a line of credit that can be used for table games and slots. Casino Credit provides a safe environment in which to play. Once approved, you sign a marker, or counter check for the amount you need, up to your approved limit. At the end of your trip any unused credit is paid back. The remainder of the outstanding credit is then deposited to your bank just as a check would be. With Casino Credit, there is no need to bring cash or carry your checkbook. The minimum credit line is $1,000. Simply download and complete the application. Once it has been completed, just drop it by the Main Casino Cage or mail it to:

Pala Casino Credit Department
PMB 40 35008 Pala Temecula Road
Pala, CA 92059-0040

For faster service, you can fax the application to us at (760) 510-4595. The application will take approximately two business days to process. For more information about Casino Credit, please stop by the Main Cage or call the Credit Department directly at (760) 510-5164.

Credit Application

Check Cashing

Check cashing gives you the ability to obtain funds from your personal checking account. A check cashing limit can be established in seconds by presenting your personal check and driver's license to the Casino Cashier.

ATM

Pala Casino offers ATMs which will allow you to make standard ATM withdrawals up to your daily limit set by your bank.

Debit Card Advance

Debit Card Advance offers guests the opportunity to withdraw amounts over the daily limit set by your bank for ATM withdrawals. A PIN number is required. See the Casino Cage for details.

Credit Card Advance

Credit Card Advance offers guests the opportunity to draw against their permitted credit card limit – without the use of a PIN number. See the Casino Cage for details.

Win/Loss Statement

The Win/Loss Statement is a report of your accumulated recorded play activity while using your Pala Privileges card for the previous year.  To obtain your Win/Loss Statement a Win/Loss Request form must be filled out and signed by the account holder and returned for processing. Simply print out and complete the Win Loss Request Form and return the completed form via email or mail to:

VIA EMAIL
‍winloss@palacasino.com

VIA MAIL
Pala Casino Spa & Resort
ATTN:  Win/Loss Request, Finance
PMB 40 35008 Pala Temecula Rd.
Pala CA  92059-0040

WIN/LOSS REQUEST FORM
Please allow up to 7-10 business days to process the request.
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*** The Win/Loss Statement is also available by visiting the Cage Cashier and presenting valid, unexpired identification.
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For faster service, an email has been provided on the form in order to begin processing of the request. Please note, information will be released only after the original copy of the form with the account holder’s signature is received.

Viewing the Win/Loss Request Form requires Adobe Acrobat Reader. To download a free version of Adobe Acrobat Reader click here.

Win/Loss Statement

Promotion: Victory Lane - His & Hers Rolex Giveaway

Drawing Date: Saturday, July 4, 2026

Drawing Time: 10:00pm

Criteria: Open to All

Earning Period: 11:00am Sunday, February 15 – 9:50pm July 4, 2026

Prize Schedule: 

  • (9) Winners of $2500 in Added Play 

  • (1) Winner of a pair (2) of Rolex Daytona watches

RULES

  • By submitting an entry and providing your contact information, you consent to receive marketing communications from Pala Casino Spa Golf Resort; consent is not a condition of purchase, and you may opt out at any time.

  • You must be a member of Pala Privileges to be eligible to win. Open to all Privileges card members in good standing. Membership is free.

  • Non-members must enroll in Privileges at Pala Casino Spa Golf Resort two (2) hours prior to the final drawing to have their entries added to the drawing to be eligible to win. 

  • Must be at least 21 years of age to participate.

  • Slot Play Participants may earn entries during the earning period at a rate of 500 points = 1 entry

  • Table Games Participants may earn entries during the earning period at a rate of 1000 points = 1 entry

  • Excludes Keno, Video Poker, and Electronic Table Games

  • Up to 40 Entry Multiplier Days may occur on select days throughout the promotion. 

  • Up to 40 Bonus Entry Events may occur on select events through the NASCAR Cup Series throughout the promotion. Bonus Entry Events may take place at Pala Casino in conjunction with other promotions, through submissions on online marketing channels (website, social media), or offsite events associated with NASCAR sponsorship. Entries earned through these outlets and not through rated Pala Privileges play will be considered Open Entries.

  • Guests enrolling for entry through online channels or offsite events will be asked to provide an email address as a mandatory field.

  • Open entrants will be emailed their “entry voucher” prior to the July 4th drawing. 

  • All open entries must be reconciled to a valid Privileges account at Pala Casino Spa Golf Resort no later than two (2) hours prior to the final drawing. Name, email address, and date of birth on the entry must match the existing or newly established Privileges account, and valid government-issued photo ID is required for verification. Entries not reconciled by the deadline will be void.

  • On the drawing day, guests must activate their entries by swiping their Privileges Card at any promotional kiosk and selecting the drawing icon starting One (1) hour before the drawing. Once activated, entries will be automatically added to the virtual drawing drum.

  • Winners must check in with the promotions representative within 5 minutes of being selected. If the winner does not report to the promotional table within the allotted time, they will forfeit their participation, and a new winner will be drawn; up to 2 redraws.

  • The 10 winners selected will take part in the final reveal. Winners will select a box in the order chosen. All winners will open to reveal who won the His & Hers Rolex watches. All other winners will receive $2500 in Added Play. 

  • All Added Play prizes will be valid for 7 days from date/time of issuance. Any single prize greater than $2,500 will be awarded in weekly increments of $2,500. Any remaining balances under $2,500 will be paid in a lump sum.

  • Added Play cannot be converted into cash by a patron.

  • Added Play is automatically wagered before any cashable credits are wagered.

  • Winners must provide a valid photo ID and their Privileges card to verify their identity.

  • Privileges Club members who do not use their own Privileges Card during the promotional period will be ineligible for participation.

  • Winners are responsible for all applicable fees, taxes, or assessments as required by Federal, State, and Local laws.

  • Team members of Pala Casino Spa and Resort are not eligible for participation.

  • Pala Casino reserves the right to alter or cancel any of these promotions without prior notice. Drawings will be conducted in accordance with the rules. In case of force majeure, safety factors, equipment malfunction or extenuating circumstances, Pala Casino reserves the right to modify procedures in keeping with the fairness and best interests of all participants.

  • Management decisions in all disputes are deemed final. Pala Gaming Commission will investigate any disputes pertaining to the rules

  • By participating in this promotion, you hereby grant express permission for the organizers to use your name in public notices, announcements, marketing materials, promotional content, and other promotion-related communications, both during and after the promotion. This includes but is not limited to publication on websites, social media platforms, press releases, advertising materials, and broadcast media. You acknowledge that such use of your name is necessary for the operational execution of this promotion. This permission is granted without expectation of compensation and remains valid unless formally revoked in writing, though such revocation will not affect any prior use of your name. 


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